Client Success Story – Global Law Firm

Background

A global corporate law firm, and a long-standing client of Quadrent, decided to provide mobility and flexibility to its staff across Australia by converting its end-user computer fleet from desktop computers to laptops. In light of the global developments driven by the COVID-19 pandemic, the value in proactively creating a flexible work environment has provided a significant return on investment for the firm. Apart from providing the master facility structure for the transition devices, Quadrent also assisted in the seamless transition of the first rollout into upgraded technology.

Challenge

The transition to laptops was driven by the need to provide staff with the latest technology and the organisational efficiencies that are realised through a flexible work environment. Before this could happen, however, the firm needed to overcome a key challenge — resource pressures. The firm had minimal time to find and track all employee computer assets across Australia, send people to package and remove these assets, clear user data and secure budget approval. This process had to occur before raising the purchase order for the new platform.

The rollout of the new platform occurred on a per-site basis to minimise staff disruption. With the entire process managed by Quadrent and the supplier, this reduced pressure on the client’s internal staff resources.

Opportunity

Anticipating the pressure that time constraints would place on the firm, Quadrent’s Relationship Director resolved this problem through proactive management of asset removal and rollout of the new assets. Quadrent used its network partners that are equipped to manage all stages of the asset lifecycle, ensuring all aspects were effectively managed for the client.

Quadrent organised and managed asset collection and transportation, data disposal and certified reporting on the old assets for a date that suited the firm.

The cost of this removal process was rolled into the lease structure for the new platform and assets to remove the need for separate budget approval – a common oversight by companies at the end of a lease term.

Outcome

  • The firm did not experience delays to their technology upgrade due to Quadrent’s assistance.
  • Cost savings were achieved due to Quadrent’s investment in the equipment and management of transitioning from the legacy environment.
  • The firm’s productivity improved with staff able to access the latest technology and infrastructure.
  • The upgrade has greatly assisted the firm in dealing with the global disruptions that eventuated as a result of the COVID-19 pandemic.
  • The Total Cost of Ownership to the customer is lower than a standard outright Capex purchase.
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